Information and Insight at your fingertips, “Minority Report or a blessing”

Information and Insight at your fingertips, “Minority Report or a blessing”
By Jan Henderyckx, Inpuls cvba

Summary of the session
It’s all about insight and sharing. Can we empower our internal and external service consumers through the delivery of information driven insight? The recent announcement on the possible power blackouts is a very striking example that teaches us that delivering more granular services and trying to serve to community is more complicated than it looks at first sight. “We give you more details on the streets that are impacted by zone” but… this configuration is subject to change as the power stations can be reconfigured. The net result is more detailed but possibly more confusing information. During this presentation Jan will pitch an approach that links the static and dynamic aspect of insight to the service configuration. Is your insight intrinsic value stable or does it deteriorate over time?

More info can be found on the itSMF website